FREQUENTLY ASKED QUESTIONS

ABOUT THE EVENT SHOPPE

Where are you located?

145 Main St, Southampton and we are able to service the whole island for any size event.

What are your Hours?

From April to November, we are available in store Monday - Saturday, 10am - 5pm.
During the winter months our hours vary, please call ahead to ensure we are available for you to stop by.

What do you do?

We are here to be your one stop Event Shoppe! Along with offering top notch products, we also help connect you with event professionals such as caterers and florists. Our design team can plan your event, create fascinating tablescapes and offer our years of experience. 

Are you a caterer?

NO! If you are in need of a caterer, we can recommend someone from our extensive network of event professionals.

Can you plan my party?

YES! We offer a variety of packages for every price point and every level of involvement - wether you need someone on site handling every moment of your special day or need assistance handling contacts and making introductions to venues and caterers - we're willing and able to assist you.

Do you rent tents?

NO! We do not offer tenting, although we can recommend someone from our extensive network of event professionals.

RENTALS

Do you ONLY offer rentals?

NO! At the Event Shoppe we offer a wide variety of retail products, design services for individual parties and a wide array of additional services.

Can you provide staffing?

YES!

Do you help setup the tables, chairs, linens, decor, etc?

YES! We offer different levels of service, including White Glove delivery. Let us know what you need and we will always do our best to exceed your expectations. 

How many days do I keep the rental items for?

Typically, our clients keep items for 3 days total. We drop off the day prior to the event and we pick up the following day. This is flexible to suit your needs, if you require a longer rental period please let us know.

SHIPPING

Can I pick up my order in store?

Absolutely! Use code “LOCALPICKUP” at checkout to let us know you will be picking up in store. Please keep in mind our winter hours vary and we do our best to accommodate all guests.

How much notice should I provide for a pick up order?

For in store pick up (Monday - Friday), we recommend placing your order 2 business days prior to pick up. Please call us if you have questions or need items more urgently - we always do our best to accommodate you. 

RETURNS

Please refer to our return policy

What email address do I reach out to about returns?

[email protected]